Overview
1. Overview
1.1. Spotals.com is committed to ensuring customer satisfaction with our products. This Refunds & Returns Policy outlines the procedures, conditions, and timeframes for returning physical sports equipment products purchased through our website.
2. Eligibility for Returns
2.1. To be eligible for a return, the following conditions must be met:
a. The product must be in its original packaging.
b. The product must be unused, undamaged, and in resalable condition.
2.2. Some products may have specific return requirements. Please refer to the product description for any additional conditions.
3. Initiating a Return
3.1. Customers may initiate a return by contacting Spotals.com customer support via email at 9027155253skk@gmail.com.
3.2. In your return request, please provide the order number, the reason for the return, and any relevant information or images to support your request.
3.3. Spotals.com will review the request and provide instructions on the return process, including any required documentation.
4. Timeframes for Returns
4.1. Customers must initiate a return within 14 days of receiving the product.
4.2. Returns received outside of the 14-day window may be subject to denial.
5. Refund Process
5.1. Once the returned product is received and inspected, Spotals.com will process the refund within 7 business days.
5.2. The refund will be issued to the original payment method used for the purchase.
6. Return Shipping Costs
6.1. Spotals.com will cover the return shipping costs for products that are defective or damaged upon arrival.
6.2. Customers are responsible for return shipping costs for non-defective products or products no longer desired.
7. Restocking Fee
7.1. Spotals.com reserves the right to charge a restocking fee for returns that do not meet the eligibility criteria.
7.2. The restocking fee, if applicable, will be communicated to the customer during the return process.
8. Contact Information
8.1. For any questions, concerns, or inquiries related to refunds and returns, please contact us at:
Spotals.com
Email: 9027155253skk@gmail.com
Address: Meerut, Uttar Pradesh
9. Changes to Refunds & Returns Policy
9.1. Spotals.com reserves the right to update or modify this Refunds & Returns Policy at any time without prior notice. Customers are encouraged to review this policy periodically for any changes.